CallZenixAI voice agents
Human-like AI agents that place and answer calls, follow your script and hand over to a person the moment it matters.
- Natural, interruptible conversations
- Multilingual voices and accents
- Live hand-off with full context
Solutions
One platform for every customer conversation
Eight products that work together out of the box — start with one, add the rest as you grow.
Cloud dialer
Browser-based WebRTC calling with every dialing mode — no softphones, no on-premise hardware.
- Predictive, progressive, preview, manual
- Abandon-rate and pacing controls
- Click-to-call and call-backs
IVR & smart routing
Answer every inbound call the right way, then route it to the best available agent or AI agent.
- Visual, multi-level IVR builder
- ACD queues and skill-based routing
- Business hours, holidays, overflow
WhatsApp & chatbots
Verified WhatsApp Business messaging and no-code chatbots that resolve common requests 24/7.
- Templates, broadcasts, two-way chat
- No-code bot flows with buttons
- Seamless hand-off to live agents
SMS & voice broadcast
Reminders, alerts, OTPs and campaigns over SMS and outbound voice — scheduled, personalised and tracked.
- Transactional and promotional routes
- Voice broadcast with key-press capture
- Delivery and response reports
Speech analytics & AI QA
Understand every conversation: transcripts, sentiment and automatic quality scores for every call.
- Transcripts and call summaries
- Sentiment, silence and talk-ratio
- AI scorecards and coaching insights
Unified agent workspace
Calls, WhatsApp, SMS, web chat and email in one timeline — agents never switch tools.
- Omnichannel routing and SLAs
- Agent copilot with suggested replies
- One customer history across channels
Supervisor & workforce
Run the floor on live data and staff it right, with wallboards, monitoring and scheduling.
- Live monitoring, whisper and barge
- Real-time and historical reports
- Scheduling and adherence tracking
Command center
See your whole operation in real time
Supervisors get one live view of agents, AI agents, queues and campaigns — and the tools to act on it instantly.
- Live monitoringListen in, whisper or barge into any call, on any channel.
- Real-time wallboardsService levels, answer rates and conversions as they happen.
- AI quality on every callAutomatic scoring, sentiment and coaching moments — not a 2% sample.
Use cases
Built for the conversations that drive your business
Sales & lead qualification
Call every new lead within seconds, qualify them in a natural conversation, and pass only sales-ready prospects to your team — with notes already in the CRM.
- Instant call-back on new web or ad leads
- Qualification questions and objection handling
- Warm transfer or booked meeting for hot leads
1Lead arrives from web, ads or CRM
2AI agent calls within seconds
3Qualifies budget, need and timing
4Books a meeting or transfers live
Customer support
Resolve routine questions on the first call and route complex issues to the right specialist — on voice, WhatsApp or chat, at any hour.
- 24/7 answers to order, account and policy questions
- Smart IVR and skill-based routing
- Full context for the human agent on hand-off
1Customer calls or messages
2IVR or AI agent identifies intent
3Self-service or instant resolution
4Escalates with full history if needed
Collections & reminders
Run respectful, compliant payment-reminder campaigns at scale — by voice, SMS and WhatsApp — and capture promises to pay automatically.
- Multi-channel reminder sequences
- Promise-to-pay capture and payment links
- Consent, calling-window and DNC controls
1Due date approaches
2Reminder by SMS or WhatsApp
3AI agent calls and captures a promise
4Payment link sent and tracked
Verification & onboarding
Verify customers, confirm details and complete onboarding calls in minutes instead of days, with every answer recorded and searchable.
- Identity and detail confirmation scripts
- Recorded consent and audit trail
- Automatic follow-up for missing documents
1New account or application
2AI agent confirms identity
3Captures consent and missing details
4Updates your system of record
Appointments & delivery
Confirm, reschedule and remind — for deliveries, visits and appointments — without tying up your team.
- Confirmation and reschedule calls
- Reminders before the slot
- No-show and failed-delivery recovery
1Booking or dispatch created
2AI agent confirms the slot
3Reschedules if the customer asks
4Sends confirmation by SMS
Integrations & trust
Fits your stack. Meets your standards.
Connect CallZenix to the tools you already use, with the security and compliance controls global teams expect.
SalesforceZohoMicrosoft Dynamics 365Your CRM via REST APIsWebhooks & events
Secure by design
Encryption in transit and at rest, role-based access and audit-ready logs.
Compliance controls
Consent capture, DNC lists, calling windows and recording policies built in.
Global reach
Calling, messaging and AI voices for customers across countries and languages.
Always on
24/7 AI agents and support from engineers who run contact centers themselves.
Ways to work with us
Flexible plans for every stage
No heavy upfront investment. Pricing is shaped around your seats, volumes and channels.
Subscription
Platform licences per agent seat, with every channel and update included.
- Monthly or annual plans
- Add channels as you grow
- Standard and priority support
Usage-based
Pay for what you use — minutes, messages and AI conversations — ideal for campaigns.
- No idle-seat cost
- Volume pricing for scale
- Real-time usage reports
Managed contact center
Our own trained team runs your sales, service or outreach programmes on CallZenix.
- Experienced agents and supervisors
- Quality and compliance managed
- Scale up or down by season
Ready to hear CallZenix on your calls?
Get a tailored demo with your scripts, languages and integrations.